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Benjamin Schneider

Room: 3147C Zoology/Psychology Building
Phone: (301) 405-5927
FAX: (301)314-9566
E-Mail:ben@psyc.umd.edu

Benjamin Schneider is Professor of Psychology at the University of Maryland and Chair of the Industrial and Organizational Psychology Program. He has also taught at Michigan State University and Yale University and, for shorter periods of time, at Bar-Ilan University (Israel, on a Fulbright), University of Aix-Marseille (France), Peking University (PRC), and Dartmouth College where Ben visited in the Tuck School of Business Administration in the Fall, 1999. Ben holds the Ph.D. in Psychology and also an M.B.A. His academic accomplishments include more than 90 journal articles and book chapters, six books and appointment to the editorial review boards at various times of the Journal of Applied Psychology, Administrative Science Quarterly, Academy of Management Journal, and the Journal of Service Research. His most recent book (with David E. Bowen) is Winning the Service Game (Harvard Business School Press, 1995). Professional recognition for his accomplishments include election to Fellowship in the American Psychological Association, the American Psychological Society and the Academy of Management, President of the Organizational Behavior Division of the Academy of Management, and President of the Society for Industrial and Organizational Psychology. In addition, Ben won (with Brent Smith, Sylvester Taylor, and John Fleenor) the Scientific Contributions Award given by the Human Resources Division of the Academy of Management for the best article published in 1998. Finally, Ben has been awarded the Society for Industrial and Organizational Psychology's 2000 Distinguished Scientific Contributions Award. Ben is also listed in Who's Who in America and derivative volumes.

Ben has two major streams of research, each of which has several subcategories. One research stream concerns the role of manager personality in understanding the structure, strategy, and climate/culture of organizations. This research program is based on a series of papers Ben did in the 1980s culminating in a piece called "The People Make the Place" (Personnel Psychology, 1987). Since then Ben has written several conceptual pieces on what has come to be called the ASA framework.

His second stream of research concerns research directed at understanding organizational designs for service quality. In this work Ben early demonstrated the linkage between employee experiences of work and the service quality experiences of the customers they serve. Ben and his colleagues (as well as others), have subsequently replicated this work several times (see Schneider, White and Paul, Journal of Applied Psychology, 1998). This research has resulted in numerous journal publications related to service quality and also to organizational climate. Thus, the research on employees of service organizations has had organizational climate as a foundation construct.

Current projects focus on integrating the two streams of research briefly outlined earlier. This research, funded first by the U.S. Army Research Institute for the Behavioral and Social Sciences (ARI) and more recently by the National Science Foundation (NSF), tests a model of the impact of manager personality on the service climate created in the work place. In addition to these more research-focused efforts, Ben is Vice President of Organizational and Personnel Research, Inc. Recent research consultantships have included the State of Alabama, Sotheby's, the Metropolitan Opera, IBM, Ingram-Micro, and American Express. Some of this work focuses on service and service climate and still other focuses on the development and implementation of selection and promotion examinations in the public sector. Both the more theoretical and the more applied projects have heavily involved students from the I/O program.

 

BENJAMIN SCHNEIDER, Ph.D. March 2002
(Abridged CV)

Department of Psychology 10519 Tuckerman Heights Circle
University of Maryland Rockville, MD 20852
College Park, Maryland, 20742 301-214-2417
Phone: (301) 405-5927; Fax: (301) 314-9566
e-mail: ben@psyc.umd.edu

GENERAL INFORMATION

Professor of Psychology and Business Management and head of the Industrial and Organizational Psychology Program at the University of Maryland since 1982 (also 1971-1979). Previously John A. Hannah Professor of Organizational Behavior in Psychology and Management at Michigan State University (1979-1982). Visiting Professor at Peking University (5/88-6/88), University of Aix-Marseille (9/92-12/92 and 4/99-5/99), and Dartmouth College (8/99-12/99). Also, Fulbright Scholar, Bar-llan University, 1973-1974. Assistant Professor of Administrative Sciences and Psychology, Yale University, 1967-1971. Holder of the Ph.D. in Psychology and the M.B.A. Scholarly accomplishments include more than 90 journal articles and book chapters, six books and appointment to the editorial review boards of seven major professional journals. Professional recognition includes election to Fellowship in the American Psychological Association, the American Psychological Society and the Academy of Management, President of the Organizational Behavior Division of the Academy of Management (1982-1983), President of the Society for Industrial and Organizational Psychology (1984-1985), and winner of the Year 2000 Distinguished Scientific Contribution Award from the Society for Industrial and Organizational Psychology. Co-Editor, 1984-1994 (with A.P. Brief) of Lexington Books' "Issues in Organization and Management Series" (25 books). Editor, 1994- of Sage Books' "Organizational Behavior Series" within the larger Foundations of Organization Science Series (8 books in print or forthcoming). Vice President, Organizational and Personnel Research, Inc. Recent research consultantships have included the State of Alabama, American Express, IBM, Sotheby's, the Metropolitan Opera, Antigenics, and Giant Eagle.

EDUCATION

University of Maryland - Ph.D. in Industrial and Social Psychology 1967
University of City of N.Y. (Baruch College - M.B.A. in Industrial Psychology 1962
Alfred University - B.A. in Psychology and Business Administration 1960

PROFESSIONAL MEMBERSHIPS

* Academy of Management (Fellow; President, Organizational Behavior Division,
1982-1983).
* American Psychological Association (Fellow; Member, Board of Professional Affairs 1988- 1991).

* Society for Industrial and Organizational Psychology (President, 1984-85, Fellow, Member-at-large 1978-1981, Chair of Scientific Affairs Committee 1981-1982, Frontiers Series Editorial Board, 1988-1993, and other committee memberships).
* Society for Organizational Behavior (Chief SOB, 1981-1982).
* American Psychological Society (Charter Fellow).
* American Marketing Association (Leadership Council, Services Marketing Special Interest
Group).

ACADEMIC EXPERIENCE (Abridged)

Tuck School of Business, Dartmouth College, (9/99-12/99). Visiting Professor of Organizational Behavior. Taught 2nd year elective, "Corporate Climate and Culture" and part of the OB core.

Institute for Administration and Enterprise, University of Aix-Marseille (France), (9/92-12/92; 4/99-5/99; 4/01-5/01). Visiting Professor of Services Management. Taught M.A. and Ph.D. seminars in Services Management and Human Resources Management.

Peking University, People's Republic of China (5/88-6-88)
Visiting Professor of Psychology, Department of Psychology. Offered a series of lectures on Industrial and Organizational Psychology. Stay included visits to Jiang Tao University (Shanghai), Hangzhou University (Hangzhou) and the I/O Section of the China Academy of Sciences in Beijing.

AWARDS AND HONORS (Abridged)

Winner of the year 2000 Distinguished Scientific Contributions Award from the Society for Industrial and Organizational Psychology.

Winner of the 1998 Scholarly Contributions Award from the Human Resources Division of the Academy of Management for the best paper published in 1998 regarding human resources management. The award was for the paper: Schneider, B., Smith, D.B., Taylor, S., & Fleenor, J. (1998). Personality and organizations: A test of the homogeneity of personality hypothesis. Journal of Applied Psychology, 83, 462-470.

Author of two of the ten most frequently cited articles published in the 50-year history of Personnel Psychology: "Organizational Climates: An Essay" (1975) and "The People Make the Place" (1987). See Personnel Psychology, Winter 1998, Vol. 51.

BOOKS

Hall, D.T., & Schneider, B. (1973). Organizational climates and careers: The work lives of priests. New York: Academic Press.

Schneider, B. (1976). Staffing organizations. Pacific Palisades, CA: Goodyear .

Schneider, B., & Schmitt, N. (1986). Staffing organizations. 2nd ed. Glenview, IL: Scott, Foresman.

Schoorman, F.D., & Schneider, B. (Eds.) (1988). Facilitating work effectiveness. Lexington, MA: Lexington Books.

Schneider, B. (Ed.) (1990). Organizational climate and culture. San Francisco: Jossey-Bass.

Schneider, B., & Bowen, D.E. (1995). Winning the service game. Boston, MA: Harvard Business School Press. Translations published in Hebrew, Dutch and Indonesian.

Schneider, B., & Smith, D. B. (Eds.) (In Preparation). Personality and organization. Mahwah, NJ: Erlbaum.

Schneider, B., & White, S. S. (In Preparation). Service quality: Research perspectives. Thousand Oaks, CA: Sage.

JOURNAL ARTICLES (Last 5 years only)

Schneider, B., Holcombe, K. M., & White, S. S. (1997). Lessons learned about service quality: What it is, how to manage it, and how to become a service quality organization. Consulting Psychology Journal, 49, 35-50.

Schneider, B., White, S. S., Paul, M. C. (1998). Linking service climate and customer perceptions of service quality: Test of a causal model. Journal of Applied Psychology, 83, 150-163.

Schneider, B., Smith, D.B., Taylor, S., & Fleenor, J. (1998). Personality and organizations: A test of the homogeneity of personality hypothesis. Journal of Applied Psychology, 83, 462-470.

Schneider, B., Paul, M. C., & White, S. S. (1998). Too much of a good thing: A multiple constituency perspective on service organization effectiveness. Journal of Service Research, 1, 93-102.

Schneider, B., & Bowen, D. E. (1999). Understanding customer delight and outrage. Sloan Management Review, 41, 35-46.

Translated into Portugese as "O Modelo das Necessidades" in HSM Management, 23 (November-December, 2000), 65-72, Sao Paolo, Brazil..

Schneider, B., Paul, M. C., White, S. S., & Holcombe, K. H. (1999). Understanding high school student leaders, I: Predicting teacher ratings of leader behavior. Leadership Quarterly, 10, 609-636.

White, S. S., & Schneider, B. (2000). Climbing the commitment ladder: The role of expectations disconfirmation on customers' behavioral intentions. Journal of Service Research, 2, 240-253.

Schneider, B. (2000). Brand image from the inside out. Journal of Brand Management, 7 (March), 233-240.

Schneider, B. (2001). Fits about fit. International Review of Applied Psychology, 50, 141-152.

Chung, B. G., & Schneider, B. (2002). Serving multiple masters: Role conflict experienced by service employees. Journal of Services Marketing, 16, 70-85.

Schneider, B., Salvaggio, A. N., & Subirats, M. (2002). Service climate: A new direction for climate research. Journal of Applied Psychology, 87, 220-229.

Schneider, B. (2002). Organizational climate. Risorsa Uomo: Rivista di Psicologia del Lavoro e dell'Organizzazione, VIII, 229-240. (Paper is in English in an Italian journal)

Schneider, B., Ehrhart, K. H, & Ehrhart, M. E. (In Press). Understanding high school student leaders, II: Peer nominations of leaders and their correlates. Leadership Quarterly.

CONTRIBUTED CHAPTERS (Last five years only)

Schneider, B., Kristof, A., Goldstein, H. W., & Smith, D. B. (1997). What is this thing called fit? In Anderson, N., & Herriott, P. (Eds.), Handbook of selection and appraisal. London: Wiley.

Schneider, B., White, S.S., & Paul, M.C. (1997). Relationship marketing: An organizational perspective. In T. A. Swartz, D. E. Bowen, & S. W. Brown (Eds.), Advances in services marketing and management, Vol. 6. Greenwich, CT: JAI.

Schneider, B. (1998). There IS some there there. In F. Dansereau & F. Y. Yammarino (Eds.), Leadership: The multiple level approaches. Greenwich, CT: JAI Press.

Schneider, B. (1999). Is the sky really falling?: A view of the future. In A. I. Kraut & A. K. Korman (Eds.), Evolving practices in human resources management. San Francisco: Jossey-Bass

Bowen, D. E., Schneider, B., & Kim, S. (2000). Shaping service cultures through strategic human resources management. In T. A. Swartz & D. Iacobucci (Eds.), Handbook of services marketing and management. Thousand Oaks, CA: Sage.

Schneider, B., Smith, D. B., & Goldstein, H. W. (2000). Toward a person-environment psychology of organizations. In W. B. Walsh, K. H. Craik, & R. H. Price (Eds.), Person-environment psychology, 2nd ed., Mahwah, NJ: Erlbaum.

Schneider, B., Bowen, D. E., Holcombe, K. M., & Ehrhart, M. E. (2000). The climate for service: Evolution of a construct. In N. M. Ashkanasy, C. Wilderom, & M. F. Peterson (Eds.), Handbook of organizational culture and climate. Thousand Oaks, CA: Sage.

Schneider, B. (2000). The psychological life of organizations. In N. M. Ashkanasy, C. Wilderom, & M. F. Peterson (Eds.), Handbook of organizational culture and climate. Thousand Oaks, CA: Sage.

Schneider, B., Smith, D. B., & Sipe, W. (2000). Personnel selection psychology: Multi-level views. In K. J. Klein & S. W. J. Kozlowski (Eds.), Multi-level theory, research, and methods in organizations. San Francisco: Jossey-Bass.

Schneider, B. (2001). Benjamin Schneider. In R. P. Fisk, S. J. Grove, & J. John (Eds.), Services marketing self-portraits: Introspections, reflections, and glimpses from the experts. Chicago: American Marketing Association.

Schneider, B., Smith, D.B., & Paul, M.C. (2002). Attraction-selection-attrition model of organizational functioning. In M. Erez, H. Thierry, & U. Kleinbeck (Eds.), Work motivation in the context of a globalizing economy. Mahwah, NJ: Erlbaum.

Smith, D. B., & Schneider, B. (In Press). Meso organizational behavior: Comments on the third paradigm. In W. F. Joyce (Ed.), Perspectives on organization science. Thousand Oaks, CA: Sage.

Ployhart, R. E.,& Schneider, B. (In Press). A multilevel perspective on personnel selection research and practice: Implications for selection system design, assessment and construct validation. In Yammarino, F., & Dansereau, F. (Eds.), Many faces of multi-level theories. Oxford, UK: Elsevier.
Ployhart, R. E., & Schneider, B. (In Press). A multilevel perspective on personnel selection: When will practice catch up? In Yammarino, F., & Dansereau, F. (Eds.), Many faces of multi-level theories. Oxford, UK: Elsevier.

SPEECHES AND CONFERENCE PRESENTATIONS (Last 2 years)

Symposium participant, "Personnel selection psychology: Multi-level views," SIOP, New Orleans, April, 2000.

Poster presentation (with A. N. Salvaggio & M. Subirats), "Climate strength: A new way to think about organizational climate," SIOP, New Orleans, April, 2000.

Symposium participant, "Organizational climate and culture ten years later," SIOP, New Orleans, April, 2000.

Symposium participant (with M. G. Ehrhart and K. M. Holcombe) "Service climate, service culture, and service-related outcomes." Academy of Management, Toronto, August, 2000.

Symposium participant, "Toward a person-environment psychology of organizations," APA, Washington, DC, August, 2000.

Invited Plenary Address, "Linkage research: Tying employee experiences to customer satisfaction," Services Management Conference, Vanderbilt University, September 2000.

Invited Society for Industrial and Organizational Psychology Distinguished Scientific Contributions Award Address, "E = f (P, B) + e," SIOP, San Diego, April 2001.

Workshop presenter (with Lise Saari), "Going Global: Surveys and Beyond," SIOP. San Diego, April 2001.

Symposium participant, "Climate strength: Development and preliminary validation fo the construct, "Academy of Management, Washington DC, August 2001.

"Team Leader Personality, Team Service Climate, and Team Performance: Three Studies in Service Delivery Firms," Frontiers in Services Conference, R. H. Smith School of Business, University of Maryland, October 2001.



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